Shipping policy

Shipping Locations

We currently ship within the United Kingdom and selected international destinations. Please refer to our checkout page to see if we deliver to your country.

Processing Times

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays. During busy periods (such as launches or holidays), processing times may be slightly longer.

You will receive a confirmation email once your order has been shipped, including your tracking number where applicable.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

UK Shipping (Royal Mail or equivalent):

  • Standard (3–5 business days): £2.99

  • Express (1–2 business days): £4.99

International Shipping (Tracked):

  • Europe: 5–10 business days

  • Rest of the World: 7–15 business days

International customers are responsible for any customs duties or import taxes that may apply upon delivery. We have no control over these charges.

Delivery Issues

If your order is delayed or lost in transit, please contact us at [your email]. We will work with the courier to resolve the issue and may offer a replacement or refund in accordance with your statutory rights.

Please ensure that your delivery address is correct at the time of ordering. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 14 days of delivery. We will arrange for a replacement, exchange, or refund in line with the Consumer Rights Act 2015.

Right to Cancel

Under the Consumer Contracts Regulations 2013, UK customers have the right to cancel their order within 14 days of receiving the goods. To exercise this right, please contact us at [your email] with your order number.

Items must be returned unused and in their original condition. You are responsible for return shipping costs unless the item is faulty or incorrect.